A Man Needs A Name

"I'm looking for results on bed 345-1" A man needs a name. On the opposite side of the spectrum... I have picked up the phone only to immediately receive a 9 figure MRN bombardment. No hello, no friendly formalities, just: "EIGHT SIX SEVEN FIVE THREE OH NINE". Okay. Let me get out of the work I'm doing first... then you'll have to calmly tell me that number again. Who is this I'm speaking with again??